Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout if you need your tech sooner.
Do Aurzen products come with a warranty?
Yes, all Aurzen electronics include a standard 12-month limited warranty that covers manufacturing defects. Extended protection plans can be purchased separately for most devices.
What is your return policy for open-box items?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and documentation to be eligible for a full refund.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are your electronics compatible with international voltage standards?
Most of our portable electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or using a plug adapter for international use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.